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Experience

By Jim Whitt Monday through Friday I usually post an inspirational (or sometimes humorous) quote online first thing in the morning. For example, here’s one I posted by Oscar Wilde, “Experience is one thing you can’t get for nothing.” It was only after I launched this quote into cyberspace that I connected the dots between that quote and the date on the calendar — it was my birthday. Marking the anniversary of my 66 years on planet earth gave me pause to consider the significance of Oscar Wilde’s words. It made me think of the Farmers Insurance commercials that feature… Read More

November 7th, 2018 at 4:24pm

Is what you do important?

By Jim Whitt I was on a conference call as part of my preparation for speaking at a staff development meeting for a trade association. The CEO and a couple of senior staff members were on the other end of the line. My parting question was, “What’s the most important thing you want your people to take away from my presentation?” The CEO didn’t hesitate, “I want each of them to believe that what they do is important.” To drive that point home in my presentation, I decided to share this story about my friend Kent Stroman. Kent grew up… Read More

August 13th, 2018 at 3:18pm

What does the Flag mean to you?

By Jim Whitt My friend John Teeter shared a story with me that is appropriate as we celebrate Independence Day: “When I was 23 years old I worked in the parts department at Teeter Irrigation. It was a hot summer day when R.D. Floyd, one of our longtime customers, walked into the store.  This was not unusual as R.D. came in frequently to pick up parts. What was unusual was that he was carrying a tattered and torn American flag — the flag, which until a few minutes earlier, flew outside our store. R.D. was a man of few words… Read More

June 14th, 2018 at 8:53am

What a dog can teach us about customer service

By Jim Whitt After picking up the mail Charlie Mitchell and I were on our way out of the Post Office when a man pointed to Charlie and asked, “Is that a service dog?” Before I could answer he added, “If he’s not you can’t bring him in here. I might get sued.” “Are you the postmaster here?” I asked. “No, I’m the station manager,” he replied. I stuck out my hand and said, “My name is Jim Whitt.” He reluctantly took my hand with a limp grip but didn’t offer his name in return. “I’ve done a lot of… Read More

June 9th, 2018 at 4:53pm

The Perfect Place

By Jim Whitt There’s a story of a man who wished for a world where people wouldn’t have to struggle. It was unfair, he believed, that for all the progress humanity had made throughout history that so much of the world’s population still struggled just to survive. He roamed the world searching for the solution and while traveling in the Middle East encountered a beggar in the streets. He was not an ordinary beggar, however. He knew what the traveler was searching for — the perfect place. The man followed the beggar who led him through darkened streets to an… Read More

February 16th, 2018 at 3:50pm