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Is what you do important?

By Jim Whitt I was on a conference call as part of my preparation for speaking at a staff development meeting for a trade association. The CEO and a couple of senior staff members were on the other end of the line. My parting question was, “What’s the most important thing you want your people to take away from my presentation?” The CEO didn’t hesitate, “I want each of them to believe that what they do is important.” To drive that point home in my presentation, I decided to share this story about my friend Kent Stroman. Kent grew up… Read More

August 13th, 2018 at 3:18pm

What does the Flag mean to you?

By Jim Whitt My friend John Teeter shared a story with me that is appropriate as we celebrate Independence Day: “When I was 23 years old I worked in the parts department at Teeter Irrigation. It was a hot summer day when R.D. Floyd, one of our longtime customers, walked into the store.  This was not unusual as R.D. came in frequently to pick up parts. What was unusual was that he was carrying a tattered and torn American flag — the flag, which until a few minutes earlier, flew outside our store. R.D. was a man of few words… Read More

June 14th, 2018 at 8:53am

What a dog can teach us about customer service

By Jim Whitt After picking up the mail Charlie Mitchell and I were on our way out of the Post Office when a man pointed to Charlie and asked, “Is that a service dog?” Before I could answer he added, “If he’s not you can’t bring him in here. I might get sued.” “Are you the postmaster here?” I asked. “No, I’m the station manager,” he replied. I stuck out my hand and said, “My name is Jim Whitt.” He reluctantly took my hand with a limp grip but didn’t offer his name in return. “I’ve done a lot of… Read More

June 9th, 2018 at 4:53pm

The Perfect Place

By Jim Whitt There’s a story of a man who wished for a world where people wouldn’t have to struggle. It was unfair, he believed, that for all the progress humanity had made throughout history that so much of the world’s population still struggled just to survive. He roamed the world searching for the solution and while traveling in the Middle East encountered a beggar in the streets. He was not an ordinary beggar, however. He knew what the traveler was searching for — the perfect place. The man followed the beggar who led him through darkened streets to an… Read More

February 16th, 2018 at 3:50pm

Giving what is most difficult to give: What Doc Lunsford taught me about Christmas

By Jim Whitt The following story about Doc Lunsford was published on December 23, 1991. It remains one of my favorites. So much so that I decided to make it a tradition and share it with our subscribers each Christmas. At a time when Christmas seems to have lost much of its meaning in our hectic lives, it is my sincere desire that this story about Doc would remind us of what we are truly celebrating. Have a Merry Christmas and a Purposeful 2018. We called him “Doc” – Doc Lunsford. I never knew how he came by the nickname… Read More

December 18th, 2017 at 10:36am